Returns & Exchanges
We know you will love your Skye & Lach products but if for any reason you are not completely satisfied with your full priced purchase we offer a 7 day money back guarantee for any item purchased at full price. Please email us to firstname.lastname@example.org within 7 days of receiving your goods and we will sort out any issues you may have. Please make sure product has not been worn and all tags are still attached. Goods must be received in the same condition as they were sent for the refund to be approved.
Please note: No refunds for any product bought on sale or using a discount code. These items are eligible for exchange only. Please contact us via email if you wish to exchange a sale item.
Items purchased as part of a SET/BUNDLE can be exchanged however a credit note will be issued for the difference of the single product being kept and the total price paid.
We will of course offer a full refund or replacement in accordance with Australian Consumer Law if you receive your purchase and the product is faulty.
Rest assured we have strict quality control practices and check every single purchase prior to shipment. However, should you receive a faulty product please contact us immediately via email to arrange either a replacement or refund.
In instances where you are seeking an exchange, we will happily exchange your original purchase so long as it is in the same condition and original packaging. Please contact us via email within 7 days of purchase if you are seeking an exchange.
Shipping arrangements and costs associated with returns and exchanges are at the customers expense.
“DAMN IT” policy
“Damn it….I just dropped my glasses”. Sound familiar? We’ve all done it and now they are wrecked, broken, or scratched. Either way you still love them but you can’t wear them.
Not to worry. We have your back. We have just introduced our new policy and it will give you some peace of mind.
From now on…when you purchase any pair of Skye & Lach glasses, if they are damaged within 6 months from the date of purchase, simply send them back to us you will be able to repurchase ANY style from us for 50% off. Yep that’s right. They can be any style, any colour, any price!
Terms and Conditions:
Glasses must be sent back to Skye & Lach along with proof of purchase.
We will issue you with a code to purchase your new glasses at 50% off the RRP.
This code cannot be used inconjunction with any promotions or sales.
The code can only be used once after which it becomes null and void.
The code is valid for the purchase of 1 pair of glasses.